A runtime audit of your website and intake tracking: which spend made the phone ring, which forms became consultations, and which cases your attribution never saw - documented, order of proof intact.
Built for law firm marketing teams - and written to survive the managing partner's cross-examination.
Legal marketing runs on the most expensive clicks in advertising and converts them through the least-measured channel there is: a phone call. That combination makes measurement errors cost more here than in any other industry.
Top-of-page bids on core law-firm marketing terms run roughly $100 to $150 per click in Google's own auction data - "law firm ppc" tops $150. Personal-injury terms carry retail CPCs above $90. Every unmeasured click is money with no receipt.
Signed cases mostly begin as calls and consultations, not checkout events - and default analytics setups see none of it. A firm can be precise about traffic and blind about revenue at the same time.
The same class-action wave hitting website tracking now names session replay and chat tools under state wiretap statutes. On an intake page - where visitors describe legal problems - recording tools deserve the same scrutiny a client file gets.
Net effect: the spend is enormous, the conversion is invisible to default tooling, and the instruments that could watch it carry confidentiality exposure of their own. Legal marketing does not need more dashboards - it needs an evidence-grade record of what actually happens between the click and the signed case.
Every legal marketing team asks these. The honest answer is the same each time: it depends on your configuration - and the audit is how you find out what your configuration actually does.
It depends on whether calls carry campaign identity at all - number pools, click-to-call events, and intake notes each capture a different slice, and most firms run none of them end to end.
It depends on what each side counts: analytics counts sessions and form fires, intake counts humans and matters. Until the two are reconciled record by record, both reports are estimates.
It depends on what the tool captures and what your notices say. A visitor typing the facts of their case into a recorded field is a different matter than a visitor browsing practice areas.
It depends on closing the loop from spend to matter - which is a data-plumbing problem, not a reporting problem. Once the loop exists, the answer is arithmetic.
The engagement produces a single artifact: a documented record of what your marketing measurement actually does - findings as facts, exhibits attached, conclusions left to you.
Every script, pixel, and chat or replay tool on the public site, catalogued by vendor, trigger, and page context - intake pages flagged separately.
How calls and form fills do - and do not - carry campaign identity today: number pools, click-to-call events, form parameters, and where each path drops the trail.
Marketing's conversions matched against intake's consultations and signed matters over a sample window - counted, matched, gaps attributed to causes.
What your replay, chat, and call-recording tools capture on intake surfaces, diffed against your notices - facts documented for counsel, no legal conclusions drawn.
The first-party plumbing that closes the spend-to-matter loop, so cost per signed case becomes a number the firm computes, not estimates.
Read-only. Runtime capture on public pages and record-level matching on exported counts - no client files, no matter contents, no privileged material touched at any stage, and no legal conclusions drawn.
The most expensive clicks in the profession, converting almost entirely by phone - the widest gap between spend precision and measurement precision.
Every office a location page, every location a call path - and no shared answer to which market the marketing actually feeds.
Smaller budgets that can least afford unmeasured spend - and stacks assembled by successive agencies nobody has reconciled.
Teams defending budgets to partners who bill by the hour and expect evidence, not dashboards.
Read-only capture on your public pages and record-level matching on counts you export - no client files, no downtime, and a findings document marketing and the partnership can both work from.